Online shopping for household goods is easy to generate four major disputes
Shopping through the Internet has become one of the important consumption methods, and many home furnishing companies have also tried various e-commerce models. But for consumers, what issues should be paid attention to when purchasing online products on the Internet to avoid various disputes in the future?
Unlike other commodities, household consumer products have entered the e-commerce market late due to their long life cycle, high value, and after-sales service. The items that need attention in the e-commerce of household goods are different from those sold in the traditional mode and other products sold in the e-commerce market.
Yang Hongcan, secretary general of the China Consumers Association, pointed out that with the popularity of online shopping, sales have risen rapidly, and online consumer disputes are increasing. Repairs, exchanges, and returns have become a common problem for many consumers. Because of the quality problems of the goods, the personal and property damage of consumers is even more of a claim. According to statistics from relevant departments, 70% of online consumer complaints have failed. For consumers, online consumption of household products should not only pay more attention to the rights of household consumption, but also protect their rights from the perspective of e-commerce. There are four main characteristics of disputes arising from e-commerce of household products:
First of all, in the e-commerce environment, B2C transaction entities are relatively virtual, and both parties use the network as the main activity place, and consumers can purchase from any location. Enterprises also have to face consumers from different regions, so it is difficult to determine which government department is coordinating when a dispute arises.
Second, after a dispute arises, consumers usually can only directly contact the general customer service personnel responsible for sales. It is difficult to contact the company responsible for the after-sales personnel. This may result in a certain degree of poor communication and disadvantageous consumers. , leading to escalation of contradictions.
At the same time, due to the virtual nature of the network, consumers take on more risks during the buying and selling process. In order to maximize the interests, some merchants disregard the interests of consumers, and they are filled with fake and shoddy. Especially for home products, texts and pictures can not fully explain the quality and materials of the products, and some bad businesses will use the virtualization of the network to avoid responsibility. Therefore, in e-commerce transactions, the integrity of the company itself is even more important.
Equally important, household products are often heavy and bulky, making transportation more difficult than other products. Whether it is through a logistics company or a courier company, it is impossible to guarantee the safety in the transportation process, and there are many disputes in this area. If the inspection is not carried out, the seller is naturally unwilling to bear this part of the responsibility, the risk is passed on to the buyer, and the consumer can only suffer.
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