Home improvement warranty
>>> Warranty Notes
After the completion of the project, a warranty card shall be filled out according to the project warranty. During the warranty period, the customer shall request maintenance according to the warranty card. When the user encounters renovation problems during the use, contact the decoration company or directly with the construction manager. Or contact with the project supervisor to explain the problems occurred. The decoration company will promptly send people to repair. However, due to force majeure and natural causes, the problems caused by improper use of the customers themselves are not within the maintenance responsibility, but they can be discussed and resolved by both parties.
Project warranty
The Beijing Municipal Family Room Decoration Project Quality Warranty One Year System was established to ensure the quality of the family room decoration project, standardize the service behavior after the completion of the project, and safeguard the vital interests of consumers and reduce quality disputes.
1. The warranty period for the home improvement project is one year from the date of signing by both the contracting party (hereinafter referred to as party A) and the contractor (hereinafter referred to as party B).
2. After the acceptance of the home improvement project is completed, Party B shall fill out the project warranty list and shall be executed after both parties have signed and confirmed the agreement.
3. During the warranty period, due to the project quality caused by Party B's liability, Party B unconditionally repairs it according to its original condition.
4. During the warranty period, if Party A's liability causes damage to the decorative surface, which affects normal use, Party B needs to perform repairs. Party B can only collect the cost of the material and do not charge any other fees.
5. During the warranty period, maintenance must be promptly initiated from Party A's application for maintenance. Party B shall organize maintenance within 10 days and shall not unreasonably delay.
How to solve the quality problem during the warranty period?
During the warranty period, quality problems occur. Users can directly find the person in charge of the company where the original construction team is located. If it is confirmed that they belong to the construction quality problem, the decoration company must unconditionally change the materials for the user and must not be delinquent. If the decoration company refuses to provide warranty for the user, the user can directly complain to the quality inspection department of the home improvement market, and the market management department will order the decoration company to provide unconditional warranty for the user or guarantee the user directly from the market.
Renovation responsibility for renovated homes during the warranty period
During the use of any renovation project, some quality defects may occur. There are two main situations. One is in construction, due to the operation is not standardized so that the use of faults, damage and defects, this situation occurs, the construction unit should be returned for repairs without compensation, the other is the family in use due to carelessness caused damage, During the warranty period, the original construction unit should also be responsible for the repair, but the family owner should give economic compensation as appropriate, and should generally compensate for material costs and labor costs. The repair responsibility for the renovated house during the warranty period.
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