Cabinet hardware accessories can achieve lifetime warranty

As an important part of the overall cabinet, hardware accessories play a key role in connection with its performance. But at present in the domestic cabinet market, the importance of hardware accessories is often ignored by consumers. However, due to the relatively large amount of consumable hardware, most cabinet companies have not promised lifetime warranty for hardware accessories. Even if the terms of service contain “life-long maintenance, the difference between maintenance and warranty is still far behind.

Cabinet hardware sales into the blind spot

Taking the process of cabinet purchase as an example, almost all cabinet salesmen did not make corresponding explanations to the hardware when they sold the cabinets. If they were not asked, then the hardware problem became a blind spot for the consumer and nobody would ask. Even some brands do not mark the issue of after-sales warranty for hardware on the contract. If there is a problem with this small part, consumers have no reason to speak clearly.

Although the hardware is small, it is to a certain extent related to the life of cabinet products. Cabinet makers may be experts in the selection and use of wood. They can tell at a glance which pieces of wood are suitable for the door panels and which pieces of wood are suitable for the partitions, but they are not necessarily good at producing quality hardware.

Hardware as a connection point, its flexibility and longevity largely affect the overall product usage. If the hardware is broken early, the door opening and closing is not smooth, the water tap switch is very strenuous... then even if the product quality is better, it is only a defective product. Under this circumstance, consumers are required to improve their awareness of details, and at the same time paying attention to the whole, they should not forget to pay attention to the quality of hardware and after-sale warranty. The cabinet business can also spend more time in this regard, after all, the details can be even more remarkable quality of service.

Hardware lifetime warranty is a test for the company

It is understood that some current mainstream brands promise hardware warranty within three years. Within three years, hardware problems free warranty, overdue fees. There are also some brands, due to the use of high quality imported hardware, promised a lifetime warranty on the hardware, as long as the problem is free of maintenance. In this regard, the industry said that dare to promise a lifetime warranty is the confidence of their products, but also reflected from the side of the product quality. But the promise of a lifetime warranty is a test for companies, so brands often take a cautious approach.

The mainstream brand hardware warranty is usually three years, but this is only generality. Hardware such as those used on interior doors and cabinet doors, even hardware of the same brand with the same quality, have different warranty periods in different places. In this regard, the relevant person explained: "The use of the inner door is much higher than the cabinet, so the hardware loss is also more serious, so the hardware warranty date for the inner door is shorter than the cabinet."

For the hardware warranty, some brands offer a free warranty within three years and a lifetime maintenance commitment. The so-called "life-long maintenance does not mean that it can be done for free for life. Now there are more and more brands promised to consumers" lifetime warranty but this does not mean that the cabinet business's warranty service is all free. In this regard, the industry said that the warranty is divided into two kinds of free and charge, consumers often heard one year warranty period, on behalf of a one-year warranty free of charge, and more than one year will have to charge.

It is precisely because of this that some cabinet brands use their lifetime free warranty as their selling point to create their own brand image. Then the cabinet companies must really be worthy of their name. Otherwise, it is a kind of damage to the consumer experience. In the long run, I am afraid that the corporate image will be Unsustainable.