500 yuan furniture deposit can not be retired customers careless or store induced?

Guide: Renovated the new house, went shopping with the family to buy furniture, and happily arranged the ideal home, what a happy and happy thing. However, in the process of buying furniture, Ms. Zhang encountered an annoyance. Clearly said, first pay 500 deposits, go back and consider a few days, if you do not want to be able to refund all the deposit, the results will not be recognized in less than half an hour. For this 500-hundred-dollar bill, Ms. Zhang came back and forth and ran a lot, and the merchants gave a reasonable answer. Renovated the new house, went shopping with the family to buy furniture, and happily arranged the ideal home, what a happy and happy thing. However, in the process of buying furniture, Ms. Zhang encountered an annoyance. "I didn't expect to be so troublesome. I was happy to do something. I am depressed when I think about it now." Ms. Zhang said, "Make it right, pay the deposit first, go back and consider a few days, if you don't want it." Can be returned to me all, less than half an hour will not recognize the account." According to a friend, Ms. Zhang paid a deposit of 500 yuan in a shop in the Lotte Street Xianghe Building Materials Home City, and later found that she remembered the wrong brand, then immediately I went to the owner of the store and asked for a return, but I was rejected. "Our home's lamps were bought at the natural lighting store. The owner, Mr. Suo, is very good. He introduced a furniture store called 'Tianya Lizhu', saying that he is his friend and can give me the maximum discount." The lady said, "When I turned, I saw a shop called 'Pearl on the Pearl'. I remembered that it was like this brand of beads. I went in and looked at it." Ms. Zhang entered the store and asked the store for the shopping guide. Not the friend of the boss, the other party answered yes. "Because Mr. Su of the lighting store said that the store he introduced has two physical stores, and I specifically asked about it. Her answer is still yes. I think that should be this one. I will be there that afternoon. I chose the style with my mother.” Ms. Zhang said, “At the time, the owner, Ms. Wang, was in the store. She said that if I paid the deposit immediately, I could catch up with a group purchase and get another 300 yuan. At that time, she I personally promised that if I don’t want to go back and think about it, the deposit will be returned to me. I didn’t think much, I just paid the money very quickly.” When I finished the money and went out, Ms. Zhang found out from this store. After the step of the world, Libra, after confirming with friends again, I found myself making the wrong order. "That is ten minutes, I will fold back. At that time they insisted that they did not promise to refund the deposit to me. And when I asked the clerk why I should lie to me, let me think that their home is what I am looking for." That brand, she replied that she was only 'inducing' me, and did not deceive. This answer really made me very helpless. I admit that I remember the wrong brand, but her 'induction' is not appropriate? Ms. Zhang was looking for a few shopkeepers. After not getting any results, she found the business management department of Xianghe Building Materials Home City. "At first they said that they had to find a way to deal with it, and then they began to evade. How much I ran back and forth, and on May 12, it was almost a month, and I didn't solve it for me." Yesterday The reporter accompanied Ms. Zhang to the Pinshang Mingzhu store on the fourth floor of Xianghe Building Materials Home City. The owner, Ms. Wang, denied that she had promised to make it clear that even if Ms. Zhang found the business management department or other management department, she refused to refund the deposit. . After learning about the identity of the reporter, Ms. Wang refused to answer any questions. Then the reporter accompanied Ms. Zhang to the nature lighting store. The owner, Mr. Suo, said that he was actually introducing Liya in the world. “After that Ms. Zhang found the business management department, the manager of the business management department called and asked me, I am also That said," said Mr. Suo. Mr. Yuan, a staff member of the Commercial Management Department, said: "We have also learned about the ins and outs of this matter, but we are not good at judging each other. And our business management department is mainly responsible for after-sales service. Say that the goods are not delivered on time, there are problems with the quality after delivery, etc. These are what we can manage." "I just want to know, is the responsibility of the mall's business management department really only after sales? The clerk's 'induction' behavior is reasonable Is it legal? Is it stipulated after the deposit has been paid? Is there any way to protect the interests of ordinary consumers after the occurrence of such things as anti-el, strong buy and sell?” Ms. Zhang said with anger, “Is this thing not going to happen?” To solve the problem, I will continue to find the Consumers Association, find the Trade and Industry Bureau, and find a place to solve the problem." (Source: Weinan News Network)

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